At Appliance Now, we value your satisfaction and aim to provide you with the best possible service. If you find yourself needing to return a product, please review our refund policy below:
Returns for Store Credit or Exchange
We understand that sometimes a product may not meet your expectations. In such cases, we offer returns for store credit or exchanges within [number of days] days of the purchase date. To qualify for a return, the item must be in its original condition, unused, and in its original packaging. Proof of purchase is required for all returns.
When you return an item, you will receive store credit for the full purchase amount. This store credit can be used toward the purchase of another item from our store. Alternatively, you may choose to exchange the item for a different product of equal or lesser value.
To initiate a return, please visit our store located at:
Appliance Now
2700 Lancaster Rd Unit 100
Ottawa, ON K1B 4T7
Our friendly staff will assist you with the return process and help you find a suitable replacement product.
Faulty Appliances
If you receive a faulty appliance, we sincerely apologize for any inconvenience caused. Your satisfaction is our top priority, and we will work quickly to resolve the issue.
Depending on your preference, we offer two options for faulty appliances:
- Repair: We can arrange for the faulty appliance to be repaired by one of our authorized technicians. Our technicians are trained to diagnose and fix issues promptly, ensuring that your appliance operates as intended.
- Exchange: Alternatively, if you prefer, we can exchange the faulty appliance for a new one of the same model or a similar model of equal value. Please note that exchanges are subject to product availability.
Non-Refundable Items
Please be aware that certain items are non-refundable, including:
- Special orders or custom-made items
- Clearance or final sale items
- Items that have been used or damaged by the customer.
Contact Us
If you have any questions or concerns regarding our refund policy or need assistance with a return, please don’t hesitate to contact us:
Phone: +1 (613) 520-0576
Email: myappliancenow@gmail.com
Our dedicated team is here to help and will gladly assist you with any inquiries you may have.